- Who is the original creditor?
- May I pay the creditor directly or am I required to deal with your company?
- What amount are you claiming that I owe?
- How was that amount calculated?
- When was the last payment made on the account?
- Do you have any documents from the original creditor regarding the account?
- What is the process for me to request those documents from your company?
- Are there any repayment options available?
- Can you send me those repayments options in writing?
- What will happen if I just send you a letter and tell you to stop contacting me?
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